FAQS

Customers can book live shopping sessions with our stylists. During these sessions, our stylists will take you on a virtual tour of the vendor shops, showcasing a wide range of Indian ethnic wear products. You can interact with the stylists, ask questions, and make selections in real-time.

Booking a session is easy. Simply visit our website and choose a convenient time slot. You can also specify your preferences and requirements.

No, our live shopping sessions are complimentary. You only pay for the products you purchase and any customization/alteration services you request.

Yes, our stylists can assist you with alterations and customizations. You can discuss your preferences during the session, and our team will work with the vendors to accommodate your requests.

We offer measurement guidance on our website. We will schedule a separate call to go over all your measurements in detail, so that there are no surprises. You can follow our instructions and submit your measurements to ensure a perfect fit for customized items.

After your purchase, our team will coordinate with the vendor to ensure the product is customized (if requested) and altered to your specifications. We will then handle the shipping process to your location outside India.

Shipping costs and delivery times may vary depending on your location and the weight of the package. Our team will provide you with shipping options and estimates during the live session.

Yes, please check our return policy for the detailed information.

Yes, we take data security seriously. Your personal information is handled in accordance with our privacy policy and industry best practices.

We have a variety of time slots available to accommodate different time zones. You can check the availability of our stylists and choose a time that suits you.

You can contact our customer support team through the contact information provided on our website. We are here to assist you with any queries or concerns.

We accept a variety of payment methods, including credit cards, debit cards, and digital wallets, for accessory purchases made during the live session.

Absolutely! We specialize in providing Indian ethnic wear for various occasions, including weddings and festivals. Our stylists can help you find the perfect attire for any event.

Yes, alteration and customization services are priced based on the complexity of the work. Our team will provide you with a cost estimate during the live shopping session.

We offer a wide range of Indian ethnic wear for men, women, and children. You can explore options for the entire family during our live shopping sessions.

Our stylists will provide real-time information about the availability of products. If a specific item is out of stock, they can suggest alternatives or check if it can be custom-made for you.

Yes, we provide international shipping to a wide range of countries. During the live session, our team will provide you with shipping options and rates for your location.

Absolutely! We can arrange group shopping sessions where you and your friends or family can shop together virtually. Just let us know your preferences, and we'll coordinate the session accordingly.

Payments can be made securely through our website. Our stylists will guide you through the payment process and provide payment options available to you.

Yes, you can schedule separate live shopping sessions for clothing and accessories to ensure you have ample time to explore and make informed choices.

While we strive to provide a seamless experience, technical issues may occasionally occur. In order to minimize technical difficulties, we offer multiple different ways to connect; facetime whatsapp video or google meet.

Yes, we provide order tracking information once your purchase is processed. You can monitor the status of your order and shipment through our website.

Yes, we offer gift-wrapping services, and you can include personalized messages with your orders. Just let us know your gifting preferences during the live session.

We highly encourage feedback and reviews from our customers. You can share your thoughts and experiences on our website, helping other customers make informed decisions.

We offer worldwide shipping, but there may be certain restrictions or shipping limitations to specific countries. Our team will inform you of any such restrictions during the live session.

Import duties and customs fees may be applicable based on your country's regulations. It is the responsibility of the customer to pay these fees if they apply. Our team can provide guidance on estimated customs fees for your order.

Yes, you can reschedule or cancel your live shopping session up to 2 hours before the scheduled time. Please notify us as soon as possible if you need to make changes.

Our stylists are well-versed in Indian fashion traditions and can guide you on suitable attire for various occasions and festivals. Feel free to share the details of the event during the session.

If there are sizing issues despite accurate measurements, please contact our customer support team. We will assist you with alteration options to ensure you get the perfect fit.

Yes, the prices displayed on our website typically include all applicable taxes. You can enjoy transparent pricing and even negotiate with the vendors during your live shopping session, just like you would do in-person shopping in India.

You can contact your assigned stylist through our platform's messaging system. They will be happy to assist you with any queries or provide guidance even after the session.

Yes, you can request to explore products from multiple vendors during a single session. Our stylists will accommodate your preferences and showcase a variety of options.

Yes, you can specify your preference to view accessories separately. Our stylists can curate accessory-focused sessions, allowing you to explore a variety of accessories and make informed choices.

Our stylists are experts in coordinating accessories with Indian ethnic wear. They will provide recommendations and styling tips during the session to ensure that your chosen accessories complement your attire.

We offer customization and alteration services for accessories as well. You can discuss your specific requirements with our stylists during the session, and they will assist in coordinating these modifications.

Accessories are typically priced separately from the ethnic wear. Our stylists will provide you with pricing details for each accessory you select during the live shopping session.