Video Shopping Policy

Welcome to Indian Wear Live, the premier destination for live personalized video shopping of Indian ethnic wear. We value your trust and are committed to providing a secure and enjoyable shopping experience. This Video Shopping Policy outlines the guidelines and procedures related to video shopping on our platform. By using our website for video shopping, you agree to adhere to these policies.

1. Video Shopping Sessions:

1.1 Appointment Booking: To engage in a video shopping session, customers must book an appointment through our website or whatsapp. Appointments are subject to availability.

1.2 Session Duration: Each video shopping session is scheduled for a specific duration, typically 30 to 45 minutes. Extensions may be granted at the discretion of the stylist based on availability.

1.3 Rescheduling/Cancellation: Customers may reschedule or cancel their video shopping session before the scheduled time.

1.4 Late Arrival: If you are running late for a session, please notify us in advance. Sessions will not be extended due to customer tardiness.

2. Video Shopping Stylists:

2.1 Qualified Stylists: Our video shopping stylists are experts in Indian ethnic wear and will guide you through the selection process.

2.2 Customer Assistance: Stylists will assist you in choosing the right products, provide information on sizing, and offer styling suggestions.

3. Product Selection and Purchases:

3.1 Product Display: During the video shopping session, the stylist will showcase a curated selection of products by visiting vendors based on your preferences and requirements.

3.2 Payment: If you decide to make a purchase, payments can be made securely through our website. Our stylist will guide you through the payment process.

3.3 Pricing: Prices displayed during the session are inclusive of all applicable taxes. No additional fees will be charged for the video shopping service.

4. Privacy and Data Security:

4.1 Data Handling: We respect your privacy. Any personal information shared during the video shopping session will be handled in accordance with our Privacy Policy.

4.2 Recording: Video shopping sessions may be recorded for quality and training purposes. Recordings will not be used for any other purposes without your consent.

4.3 Security: We use secure, encrypted communication tools to protect your data during video shopping sessions.

5. Feedback and Disputes:

5.1 Feedback: We encourage you to provide feedback about your video shopping experience to help us improve our services.

5.2 Disputes: In the event of any disputes or concerns, please contact our customer support team for assistance. We will strive to resolve issues promptly and fairly.

6. Code of Conduct:

6.1 Respectful Conduct: We expect all customers and stylists to maintain respectful and professional conduct during video shopping sessions.

6.2 Inappropriate Content: Sharing or requesting inappropriate content is strictly prohibited and may result in immediate termination of the session.

7. Disclaimer:

7.1 Product Availability: Availability of products may vary based on stock. We cannot guarantee the availability of specific items during a video shopping session.

7.2 Technical Issues: While we strive to provide a seamless experience, technical issues may occasionally occur. We appreciate your understanding and patience.

8. Changes to Policy:

8.1 Policy Updates: We reserve the right to update this Video Shopping Policy as needed. Customers will be notified of any changes through our website or app.

By using our video shopping services, you acknowledge and agree to abide by this Video Shopping Policy. We appreciate your trust in Indian Wear Live and look forward to providing you with a delightful Indian ethnic wear shopping experience through our personalized video shopping service.

If you have any questions or concerns about this policy, please email at contactus@indianwearlive.com.

Thank you for choosing Indian Wear Live for your Indian ethnic wear shopping needs.